Sync service is completely stopped working in Indian Region!

Racercrew911 · December 3, 2024, 9:36pm

Description

Hallo Dev I’m having some sync issues arising on my browser. Wanna help me out?

Please help, it’s emergency.
All my sync passwords and bookmarks are still not restoring/restored into my device yet

DEVICE: VIVO T2X
COUNTRY: INDIA
OS: ANDROID 14
VERSION OF CURRENT HEROND BROWSER: 2.0.38(latest)

Steps to Reproduce
Download herond, then login with existed herond account, wait for few hours, nothing happens, no sign of bookmarks and passwords to be found still

Actual result

My google maps review for herond browser with screenshots

Reproduces how often

Since yesterday afternoon

Your environment

Smartphone:

Device: VIVO T2X
OS: ANDROID 14
Browser: Herond[com.herond.android.browser]
Version: 2.0.38(latest)

Additional context

Tried various methods, uninstall to re installed, cleaned cache files, re login to herond account: everything done. So far, no results found yet…

Stacia · December 4, 2024, 2:32am

Hi, Racercrew911
We apologize for any inconvenience this may have caused.

To better assist you, please provide the following information:

Device Sync Status:

Kindly verify if the device you intend to sync data to has sync enabled. This can be checked by accessing your profile settings and confirming the sync status. A visual reference is provided below for your guidance.

Device Type:

Please specify the type of device you wish to sync with your VIVO T2X phone.

If the issue persists, we recommend disabling and re-enabling the sync feature by following these steps:

Access Sync Internals:

Navigate to the following address in your device’s browser: Herond://sync-internals

Disable Sync:

Click on the “Disable Sync” option.

Restart Herond:

Close the Herond application and reopen it.

Re-enable Sync:

Access your profile settings, log in to your account, and grant permission for sync.

Please let us know if you require further assistance.

Racercrew911 · December 4, 2024, 4:25am

Wed Dec 04 2024 09:53:48 GMT+0530 (India Standard Time)

Status

Summary

{
“actionable_error”: [
{
“stat_name”: “Error Type”,
“stat_status”: “uninitialized”,
“stat_value”: “Uninitialized”
},
{
“stat_name”: “Action”,
“stat_status”: “uninitialized”,
“stat_value”: “Uninitialized”
},
{
“stat_name”: “Error Description”,
“stat_status”: “uninitialized”,
“stat_value”: “Uninitialized”
}
],
“actionable_error_detected”: false,
“details”: [
{
“data”: [
{
“stat_name”: “Transport State”,
“stat_status”: “”,
“stat_value”: “Configuring data types”
},
{
“stat_name”: “User Actionable Error”,
“stat_status”: “”,
“stat_value”: “None”
},
{
“stat_name”: “Disable Reasons”,
“stat_status”: “”,
“stat_value”: “None”
},
{
“stat_name”: “Sync Feature Enabled”,
“stat_status”: “”,
“stat_value”: true
},
{
“stat_name”: “Setup In Progress”,
“stat_status”: “”,
“stat_value”: false
},
{
“stat_name”: “Auth Error”,
“stat_status”: “”,
“stat_value”: “OK since 2024-12-04 09:52:57 +0530”
}
],
“is_sensitive”: false,
“title”: “Summary”
},
{
“data”: [
{
“stat_name”: “Client Version”,
“stat_status”: “”,
“stat_value”: “Herond Browser Android 122.2.0.38 (0000000000000000000000000000000000000000-0000000000000000000000000000000000000000)”
},
{
“stat_name”: “Server URL”,
“stat_status”: “”,
“stat_value”: “https://sync.herond.org/v2”
}
],
“is_sensitive”: false,
“title”: “Version Info”
},
{
“data”: [
{
“stat_name”: “Requested Token”,
“stat_status”: “”,
“stat_value”: “2024-12-04 09:42:32 +0530”
},
{
“stat_name”: “Received Token Response”,
“stat_status”: “”,
“stat_value”: “2024-12-04 09:42:33 +0530”
},
{
“stat_name”: “Last Token Request Result”,
“stat_status”: “”,
“stat_value”: “OK”
},
{
“stat_name”: “Has Token”,
“stat_status”: “”,
“stat_value”: true
},
{
“stat_name”: “Next Token Request”,
“stat_status”: “”,
“stat_value”: “not scheduled”
}
],
“is_sensitive”: false,
“title”: “Credentials”
},
{
“data”: [
{
“stat_name”: “Server Connection”,
“stat_status”: “in_bad_state”,
“stat_value”: “server error since 2024-12-04 09:52:57 +0530”
},
{
“stat_name”: “Last Synced”,
“stat_status”: “”,
“stat_value”: “Just now”
},
{
“stat_name”: “Sync First-Time Setup Complete”,
“stat_status”: “”,
“stat_value”: true
},
{
“stat_name”: “Sync Cycle Ongoing”,
“stat_status”: “”,
“stat_value”: false
},
{
“stat_name”: “Local Sync Backend Enabled”,
“stat_status”: “”,
“stat_value”: false
},
{
“stat_name”: “Local Backend Path”,
“stat_status”: “uninitialized”,
“stat_value”: “Uninitialized”
}
],
“is_sensitive”: false,
“title”: “Local State”
},
{
“data”: [
{
“stat_name”: “Throttled or Backoff”,
“stat_status”: “”,
“stat_value”: true
},
{
“stat_name”: “Retry Time”,
“stat_status”: “”,
“stat_value”: “2024-12-04 09:57:10 +0530”
},
{
“stat_name”: “Notifications Enabled”,
“stat_status”: “in_bad_state”,
“stat_value”: false
}
],
“is_sensitive”: false,
“title”: “Network”
},
{
“data”: [
{
“stat_name”: “Explicit Passphrase”,
“stat_status”: “”,
“stat_value”: false
},
{
“stat_name”: “Passphrase Required”,
“stat_status”: “”,
“stat_value”: false
},
{
“stat_name”: “Cryptographer Ready To Encrypt”,
“stat_status”: “”,
“stat_value”: true
},
{
“stat_name”: “Cryptographer Has Pending Keys”,
“stat_status”: “”,
“stat_value”: false
},
{
“stat_name”: “Encrypted Types”,
“stat_status”: “”,
“stat_value”: “Passwords, Autofill Wallet Credential, Wifi Configurations”
},
{
“stat_name”: “Has Keystore Key”,
“stat_status”: “”,
“stat_value”: true
},
{
“stat_name”: “Keystore Migration Time”,
“stat_status”: “”,
“stat_value”: “2024-10-29 20:52:12 +0530”
},
{
“stat_name”: “Passphrase Type”,
“stat_status”: “”,
“stat_value”: “PassphraseType::kKeystorePassphrase”
},
{
“stat_name”: “Explicit passphrase Time”,
“stat_status”: “”,
“stat_value”: “n/a”
},
{
“stat_name”: “Trusted Vault Migration Time”,
“stat_status”: “uninitialized”,
“stat_value”: “Uninitialized”
},
{
“stat_name”: “Trusted Vault Version/Epoch”,
“stat_status”: “uninitialized”,
“stat_value”: 0
}
],
“is_sensitive”: false,
“title”: “Encryption”
},
{
“data”: [
{
“stat_name”: “Sync Source”,
“stat_status”: “”,
“stat_value”: “NEWLY_SUPPORTED_DATATYPE”
},
{
“stat_name”: “GetKey Step Failed”,
“stat_status”: “”,
“stat_value”: false
},
{
“stat_name”: “Download Step Result”,
“stat_status”: “in_bad_state”,
“stat_value”: “HTTP error (500)”
},
{
“stat_name”: “Commit Step Result”,
“stat_status”: “”,
“stat_value”: “Success”
}
],
“is_sensitive”: false,
“title”: “Status from Last Completed Session”
},
{
“data”: [
{
“stat_name”: “Notifications Received”,
“stat_status”: “”,
“stat_value”: 0
},
{
“stat_name”: “Updates Downloaded”,
“stat_status”: “”,
“stat_value”: 270
},
{
“stat_name”: “Tombstone Updates”,
“stat_status”: “”,
“stat_value”: 51
},
{
“stat_name”: “Successful Commits”,
“stat_status”: “”,
“stat_value”: 0
}
],
“is_sensitive”: false,
“title”: “Running Totals”
},
{
“data”: [
{
“stat_name”: “Server Conflicts”,
“stat_status”: “”,
“stat_value”: 0
},
{
“stat_name”: “Committed Items”,
“stat_status”: “”,
“stat_value”: 0
}
],
“is_sensitive”: false,
“title”: “Transient Counters (this cycle)”
},
{
“data”: [
{
“stat_name”: “Updates Downloaded”,
“stat_status”: “”,
“stat_value”: 0
},
{
“stat_name”: “Committed Count”,
“stat_status”: “”,
“stat_value”: 0
}
],
“is_sensitive”: false,
“title”: “Transient Counters (last cycle of last completed session)”
}
],
“type_status”: [
{
“message”: “Message”,
“name”: “Model Type”,
“num_entries”: “Total Entries”,
“num_live”: “Live Entries”,
“state”: “State”,
“status”: “header”
},
{
“message”: “Backed off”,
“name”: “Bookmarks”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Preferences”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Passwords”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Autofill Profiles”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Autofill”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Autofill Wallet”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Autofill Wallet Metadata”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Autofill Wallet Offer”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Sessions”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “History Delete Directives”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Device Info”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 5,
“num_live”: 5
},
{
“message”: “Backed off”,
“name”: “Priority Preferences”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Managed User Settings”,
“state”: “Not Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Reading List”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “User Events”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “User Consents”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 1,
“num_live”: 1
},
{
“message”: “Backed off”,
“name”: “Send Tab To Self”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Security Events”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Sharing Message”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “History”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
},
{
“message”: “Backed off”,
“name”: “Contact Info”,
“state”: “Running”,
“status”: “severity_warning”,
“num_entries”: 0,
“num_live”: 0
}
],
“unrecoverable_error_detected”: false
}

Racercrew911 · December 4, 2024, 4:52am

Screenshot from herond://sync-internals/ front page as of today:

Racercrew911 · December 4, 2024, 5:43am

The reason why I’m raising this request 'cause there’re already some existed data synced with my current herond account. And I’d like to get a option to import all of my existed herond account data if sync will no longer function as indeed…

Stacia · December 4, 2024, 6:09am

Hello, can I see the herond data you want to sync? In the screenshot above there is not much data to sync, if it is not too sensitive can I see some parts you want to sync on the old device like bookmarks or history?

Racercrew911 · December 4, 2024, 7:39am

Ohh dang, now let’s see. It looks like I don’t have any screenshots of EXISTED Herond synced data with me right now, but I can remember so far that I’ve approximately 70-86 bookmarks, 5-9 passwords, and some recent tabs and lots of history are SYNCED back then with my current herond account cloud server, and now it seems that I can’t import them into my VIVO T2X A14 device due to the message “HTTP error (500)” showing in sync/internal page. Totally screwed up situation I’m in right now.

Stacia · December 5, 2024, 2:27am

So here’s my suggestion:

Log in and sync again from the old device
After the sync from the old device is complete, sync on the new device.

Racercrew911 · December 5, 2024, 5:44am

That’s what I’m trying to say here, there’s currently one device I have installed herond browser(VIVO T2X) and logged in into browser with herond account email and password. It’s currently linked with the herond sync server and the server itself looks like having some technical issues (https error 500) causing why I’m not getting my “EXISTED” synced data(BOOKMARKS+PASSWORDS) back to my device(VIVO T2X) from the herond sync server.

Stacia · December 5, 2024, 7:26am

We’re currently experiencing a 500 error due to some technical changes we’re making to improve our data sync system. While this might temporarily affect certain future features, it shouldn’t impact the syncing of your current data.

We’re actively working to resolve this issue and introduce a faster, more stable, and user-friendly sync interface. We’ll provide updates as soon as more information is available.

Stacia · December 5, 2024, 7:57am

@Racercrew911 Can you find your mobile bookmarks in menu > Bookmarks and lists > Mobile bookmarks?

Racercrew911 · December 5, 2024, 8:14am

@Stacia here it is

Summary

Stacia · December 6, 2024, 6:04am

The sync feature has been upgraded. If you have any issue please try syncing again. Thanks.

Racercrew911 · December 6, 2024, 6:31am

@Stacia I’m not sure if I would say that but…

It seems like, my “EXISTED SYNCED DATA” is STILL STUCK on herond cloud server and I still CAN’T BE ABLE to DOWNLOAD them on my device…

Racercrew911 · December 10, 2024, 8:57am

Current update on DAY 10 on herond://sync-internals/ page as of Dec 10, 2024:

Sync function STILL BROKE, no improvements SEEN SO FAR!
#waitingforherondserverfix

Stacia · December 11, 2024, 8:30am

We’re seeing this working correctly on our end.

To troubleshoot, please try these steps:

Backup your wallet information.
Uninstall Herond from your phone.
Enable sync on your PC.
Reinstall Herond and log in.
Sync your device.

Please let us know if this resolves the issue.

Racercrew911 · December 11, 2024, 11:05am

@Stacia

Did EVERYTHING as you said.
Opened Herond browser again on VIVO T2X.
Logged in with my current herond account and typed herond://sync-internals on address bar and accessed it.
Waited for 1 hr.
SAME THING! DEJA VU!
NO SIGNS OF “EXISTED” BOOKMARKS AND PASSWORDS ARE FOUND STILL. IN ADDITION TO THAT, I ALSO PUT 3 NEW BOOKMARKS YESTERDAY, LOOKS LIKE THEY’VE GONE TOO! DISAPPEARED IN THIN AIR, LIKE MAGIC!

I GUESS THIS BROWSER NEEDS AN UPDATED VERSION SINCE THE SYNC SERVICE IS STILL FACING THE “SAME” PROBLEM AND EVEN IF YOU SAID IT “GOT FIXED” FROM YOUR SIDE, ON MY SIDE, I’M STILL FACING THE SAME ISSUES OVER AND OVER AGAIN. WHILE EDGE, OPERA, VIVALDI & EVEN CÔC CÔC SYNC SERVICES ARE JUST DOING FINE, IT’S REALLY STRANGE TO SEE THAT, ONLY YOUR BROWSER STILL HAS THIS ISSUES REMAINS SAME AS BEFORE, (ALL OF MY IMPORTANT BOOKMARKS AND PASSWORDS ARE BEING SYNCED ON HEROND CLOUD SERVER VIA HEROND BROWSER SYNC SERVICE!)
#waitingforherondserverfix

Racercrew911 · December 12, 2024, 5:09pm

@Stacia
I made a new discovery!

Today, my uncle visited my house for meetup. Taking it as another chance to check the troubleshooting, I borrowed his Samsung galaxy m14(A14), freshly installed herond browser there too, logged in with my herond account there, waited for 1 hr, and GUESS what?! Same thing happened AGAIN.

I’M POSTING THE LINK OF MY TWEET WITH THE IMAGE HERE ON BOTTOM BELOW SINCE IMAGE UPLOADING ON HEROND COMMUNITY SITE IS FACING SOME WEIRD ISSUES. DON’T KNOW WHY!

#waitingforherondserverfix

Stacia · December 13, 2024, 4:56am

Can you capture a screenshot of the bookmark you need to sync?

Racercrew911 · December 13, 2024, 8:19am

@Stacia

Okay, give me a moment!

#waitingforherondserverfix