Bug on internet access when sync function is enabled

International Support
1

Description

When I turn on Herond sync account, then the browser stop connecting to any webpage.

Steps to Reproduce

  1. Open browser.
  2. Navigate anywhere (should work first time).
  3. Sync on with your Herond account thought your profile button
  4. After, you can’t navigate anywhere
  5. To solve the problem I need to reset settings to default.

Reproduces how often

Always

Your environment

Desktop (please complete the following information):

  • OS: Windows 11
  • Browser: Herond
  • Version: 2.0.34
2

Do you click on Yes, I’m in button when the confirm windows popup?
image

3

Yes, I clicked. This is the problem, when I click Yes all the internet connection disappear within the Herond browser

1 Like
4

I share with you a video recording that shows that before turning on is working, after no, and when I turn it off again, it works:

1 Like
5

It’s weird, Please resend your problem with video to this email: [email protected]

6

I can’t sync my mobile account to my desktop browser using the same credentials. When I try to login in the mobile nothing happens after that at all.

7

Your mobile and PC may take up to 10 minutes to sync. Please log in on your mobile device and try again.